Refunds and exchanges will be honored up to 24 hours before the start of scheduled showtime. Contact us for a refund. Please provide a phone number and convenient time you can be reached (+24 hours before showtime). In inclement weather situations it is your responsibility to reach out to us with phone number and a time you can be reached BEFORE the scheduled screen time to receive a refund. We are unable to process refunds AFTER the scheduled screen time.